Sillage
Cancellation & Refund Policy
Last updated May 1, 2026
Overview
Sillage is a monthly subscription service. Because the service is delivered digitally and continuously, subscription payments are non-refundable. You may cancel at any time and retain access until the end of your current billing cycle.
Cancellation
You can cancel your subscription at any time from Settings. Cancellation takes effect at the end of the current billing cycle — you keep full access until that date. No cancellation fee applies. To avoid the next charge, cancel before the renewal date.
Technical issues
If a technical fault on our side prevents you from accessing Sillage for an extended period within a billing cycle, we may issue a service credit equal to the affected period at our discretion. Please contact us with details so we can investigate.
Contact
For billing inquiries, email support@sillage.app from the address on your account. We respond within two (2) business days.
Chargebacks
Please contact us first. Chargebacks initiated without prior contact may result in account suspension until the dispute is resolved with the payment gateway.